IT Analyst

PURPOSE OF THE JOB:
Assist in providing general IT support to all European users.
Support H/Q IT teams as they develop, test, and deploy solutions.
To develop and maintenance the information system.
Design new features and enhancements to current functionality.
MAIN JOB RESPONSBILITIES:
Manage and address all local IT ‘ticket’ requests made via the ITSM.
End user support for all incumbent IT solutions.
Update and support in-house ‘COMPASS’ and ‘BI’ system for European users
Implement changes depending on customer requirements (coming through users) or internal changes (from HQ, EHQ or EU offices)
Support users on IT issues (including non-COMPASS ones)
PERSON SPECIFICATION
WORK SKILLS, GENERAL AND SPECIALIST JOB KNOWLEDGE:
IT skills (programming and testing, general PC and hardware) – academic and vocational
Shipping industry applications knowledge
EDI processes knowledge
GENERAL SKILLS & PERSONAL ATTRIBUTES:
Customer Service:
Deliver quick, efficient and polite support to all users, and develop new functions as quickly as possible when asked.
Balance new requests with previously received ones.
See projects through to completion even if request changes during implementation.
Teamwork:
Work within an integrated IT department, and treat all the IT staff in an equal and polite manner.
Communications:
Discuss and resolve IT problems with service users in a timely manner.
Decision-Making:
Ability to make quick decisions on user requirements and problems, and complete tasks within agreed time frames.
Prioritise requests efficiently and effectively.
Attitude:
Maintain a polite and helpful approach when dealing with service users