Publicerade inlägg i: Övriga Jobb i Wales | Posted: |
We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support.
The role:
Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to agreed time scales and to the satisfaction of the end user.
To make accurate diagnoses of technical queries relating to warranty claims, product installations and commissioning to manage outcomes through to problem resolution.
Provide technical assistance and advice to customers and colleagues to ensure the correct product application and operation.
Skills:
Knowledge of electrical, mechanical applications and controls systems
Diagnostic and problem-solving experience in a technical environment
Electrical experience preferably with industrial 3 phase motors, AC/DC drives, D.O.L starting methods, motor insulation testing, controls, and field wiring diagnostics
Experience of a technical customer service environment.
An ability to deal professionally and tactfully with customers in all situations
Excellent customer service and communication skills both verbal and written
Ability to negotiate and influence outcomes
Computer literate
Qualifications HND/Degree standard or with equivalent experience within a technical after sales environment, electrical/mechanical, engineering or related industry.
Benefits :
Company offers an excellent working environment with superb benefits to include:
Company pension scheme - the company will double your pension contributions to a max of 8% of salary
Free Life assurance of 5 x P60 earnings
Share save scheme - discounted share purchase plan
25 days holiday & bank holidays (33 days) - 4 ½ days needed for Christmas shut down
Subsidised staff canteen
Working hours are Mon - Thurs 09:00 - 17:00 and Fri 09:00 - 16:30 with ½ hour lunch break each day.
6-month standard probationary period
Drug & Alcohol testing standard part of recruitment process
Car driver