Store Visual Manager

Job Description
Overall Job Summary: The Store Visual Manager is responsible for supporting the Sales and Profit goals in the store by setting a plan to deliver the Best Customer Experience. The Store Visual Manager will ensure the store has the Best Team and support their development, as well as working with succession planning, talent development, and structured performance management for the team based on results, values, and leadership. The Store Visual Manager will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. 
This position reports to the Store Manager and has the following direct reports: Visual Merchandisers Key & Visual Merchandisers 
Your Day to Day* 
Sales and profit 
A Store Visual Manager will ensure that the garment presentation in windows and in-store is according to the Commercial Handbook.  Together with the Store Manager, the Store Visual Manager will lead the team to maximize and drive the Commercial opportunities within the H&M brand guidelines. The Store Visual Manager will follow-up and analyze key KPI’s and initiate actions to increase profit and support the commercial planning of the store. The role will ensure that all safety, security, and administration procedures are followed. 
Fashion Knowledge 
Ensure you are up to date with current fashion trends 
Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards 
Direct Customer Service 
Ensure you meet customer expectations on direct service according to H&M standards 
Support the store to achieve excellent customer service 
Indirect Customer Service 
Ensure the visual team follow up on the Visual Identity through the implementation of the Commercial handbook and secure well-styled mannequins in windows and in-store. 
Guarantee the team creates a clear red threat from windows to A-area with wearable buying suggestions 
Lead the store team to secure high quality, commercial garment presentation and care 
Maintain clear customer flow through fixture placement and navigation in line with H&M standards 
Ensure the launch and maintenance of all sales campaigns and activities are on time according to H&M standards and optimized for the store 
Drive Sales Targets 
Ensure the store commerciality can compete effectively in the local market by identifying opportunities to increase customer satisfaction and selling 
Follow up, evaluate, and give feedback on sales KPIs to the management team 
Initiate changes to improve the business together with the Store Manager 
Visual Store Operational Routines 
Ensure the team secures Sample picking to create clear stories and wearable buying suggestions 
Follow Best Practice on quantity, condition, and maintenance for all Visual Merchandiser material, props, and marketing material with a sustainability mindset. 
Keep visual room organized and safe 
Keep all Visual materials in the store current and share information with the team on seasonal changes.  
Analysis 
Stay updated on products and sales activities 
Set store visual goals with the Store Manager; facilitate them and do follow ups 
Plan and prioritize commercial workload according to business needs and budget 
People and Teams 
By managing the Visual team, the Store Visual Manager will support and lead the entire Store team to increase the shopping and working experience in the store.  The role will ensure all employee relation responsibilities, legal requirements, and H&M policies are fulfilled.  The role will work to make the Visual lifecycle a reality for all members of the Visual team. 
Training and Development 
Evaluate & develop the visual and commercial skills of the store team through regular visual training for all colleagues to support garment presentation in line with the Commercial Handbook 
Ensure succession planning within the store Visual team with Area Visual 
Execute and ensure store Visual recruitment with Store Manager 
Support the Country and Area with expansion needs 
Security 
Promote employee and customer safety 
Resolve health & safety, legal, and security issues 
Address any loss prevention and safety issues that may occur while on duty and bring any escalated employee issues to the management team 
Communication and Legal Requirements 
Ensure that all communication in the windows and sales floor meet local legislation 
Update store team on business performance, new initiatives, and other relevant issues 
Financial Accountability 
None  
Why You’ll Love Working for H&M 
Dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.  
Endless growth & development opportunities. 
Dress your personality. We encourage you to dress your personality all day, every day.   
Did we mention our discount at H&M, &Other Stories, and COS? 
Job Status: Hourly, Non-Exempt 
Compensation: Hiring Range is $25.40 - 27.94 Hourly