โพสต์ใน: อื่นๆ ใน South Dakota | Posted: |
Job Description
POSITION SUMMARY:
The MNR Manager upholds the quality of the Equinox experience through education, programming and trainer development. As a result, they inspire members and employees toward a culture of self-improvement. In partnership with the PT Manager, the MNR Manager is tasked with cultivating a collaborative and energetic culture, driving professional development for the individual and team, safeguarding brand standards and impacting key business levers.
ESSENTIAL FUNCTIONS:
Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Business Support:
Ensure the quality of service delivered through complimentary and paid Personal Training services that result in continued PT engagement.
• Complimentary Personal Training Sessions and member results review preparation
• Collaborate with Membership Advisors to provide a clear understanding of the PT value proposition
• Collaborate with Membership Advisor for PT Sales takeovers
• Hold the team accountable for branded, quality member interactions i.e. Fitness Specialist Hours, Special Events etc.
• Support the PTM with pipeline management where applicable and agreed upon
Leader of Team Culture:
• Collaborate with all departments of the club to achieve interdepartmental synergy
• Participate in the interview and hiring process of trainers
• Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff.
• Lead and foster team commitment to continued education opportunities to ensure high educational standards and delivery of quality programming
• Create and present relevant development topics in the monthly PT department forum
Employee Development:
Lead employees through the tier system via education and promotion process.
• Skill development of the fitness assessments, Complimentary PT sessions, and results review conversations through coaching, clearance, and feedback
• Competent in Equifit/CPT closing using Sales Training techniques
• Deliver in club education to support the development needs of the training team and in alignment with EFTI direction i.e. in club workshops
• Lead the quality and developmental components of New Hire On Boarding
• Ramper meetings with trainers to support program and session delivery
• Ensure efficient and timely trainer tier promotions
• Identify, collaborate, and align on key talent to advance trainer careers (MIT, Tier X, MIs)
• Host weekly Tier X team meetings to discuss upcoming result reviews, assessments, education, morale (where applicable)
• Support Tier X candidate development process (where applicable)
Manage PT Standards:
Ensure high value of PT service delivery to impact member participation, client attrition and compliance around programming and results review preparation.
• Conduct regular program design meetings with each team member to ensure compliance on program delivery standards
• Perform session audits on both complimentary and paid services and provide timely and constructive feedback
• Proficiency in usage, delivery and compliance of all member and employee facing digital tools Assessment Room Maintain assessment room presentation and functionality of all equipment (including Tier X room where applicable)
• Equipment, iPads, Masks, Printers, etc. • Vendor partnering updates/programming (where applicable)