Resident IT System Engineer - Warehouse

Resident IT System Engineer - Warehouse

Based Bradford, West Yorkshire

£41,500 plus £6,000 shift allowance ( £47,500 )

42 hours a week (phone number removed)

23 days holiday a year

Job Summary

Based at our customer’s distribution centre the role is to provide hands-on technical support and analysis for our software, infrastructure and technology products and ensure the availability of our equipment / installed systems. Engaging directly with the customer to support with operational analysis, exceptions and change management, this role enables the individual to be a significant contributor to the success of our customer’s day to day business operation. Reporting to the Site Manager, the Systems Engineer will communicate effectively and accurately any business-critical situations together with the hotline and development groups with appropriate priority.

Key responsibilities

* Monitoring and management of company software systems (WCS, WMS, PLC, SCADA) and associated hardware.

* Identify, analyse and root-cause-analysis of Systems and IT issues.

* Support the remedy process of software through investigation.

* Incident and problem management (hotline tickets)

* Manage and communicate effectively with stakeholders both internal and external.

* Meet the agreed performance objectives for the role

* Ability to dynamically prioritise workload and tasks effectively according to current business needs

* Self-motivated and a proactive approach to problem solving is essential with a strong working relationship with all stakeholders

* Strong communication skills and engagement with stakeholders

* High level of responsibility and awareness of business-criticality

* Ability to learn and develop on the job

* Ability to keep calm, confident and focused while working under pressure

* Capacity to work as part of a team and as an individual without constant need for supervision

* Ability to work flexible hours and locations

* Ability to provide occasional on-call remote support

* Support the resident engineering/maintenance team during breakdown/repairs/maintenance activities

Skills, qualifications and experience

* NVQ/BTEC/C&G Level 3 in an IT discipline essential (Degree level preferable) or 3-5 years’ experience in IT

* An understanding of warehouse operations and supply chain management

* Linux Operating Systems (Command line interface to administer OS performance, log files navigation and deploy releases)

* Proficient using SQL (DML, DDL, TCL) and SQL Developer

* Experience with PL/SQL language

* Debugging skills

* Hands-on database experience (Oracle beneficial)

* 1+ years’ experience in software application support and incident investigation would be desirable

* 3-5 years related experience in logistics, high volume manufacturing, distribution, production planning and/or transportation environment would be desirable

Important behaviours to have in line with our company values

Appreciation – Recognises the achievement of others

Creativity – Is resourceful and innovative

Courage – Willing to learn and try new things

Openness – Always approachable and helpful

Reliability – Consistently gives their best

Company benefits

Company will contribute up to 6% pension

Private healthcare including dental and optical cover

Cycle to work scheme

Employee referral scheme

Employee assistance programme

Employee of the Quarter awards

Application Process

If you have the above skills and wish to be considered for this position or find out more details then please submit your CV.

We will endeavour to contact all applicants however if you do not hear from me within two weeks then unfortunately you have been unsuccessful