Şurada gönderildi: İdari ve Destek Hizmetleri : Leeds | Posted: |
Resourcing Group are working with one of the UK's leading Total FM providers and a trusted University partner. Your varied, and valued, contribution will help create a hassle free environment for our clients and Engineers on their individual contracts. Energised by continued growth, and boasting an annual turnover in excess of £800m per annum, we're committed to investing in our people and creating the conditions for them to excel. If you are an experienced Service Operator with an appetite to succeed, we want you to join our team!
Benefits
Up to 33 days paid annual leave
Company Pension
Free Life Assurance
Access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, including an Employee Assistance and Health and Wellbeing programme.
Training and Development
Discounted Private Health Care Scheme
Discounted Gym Membership
Access to a free Will advice
Yearly free flu jabs
Uniform Provided
Opportunity to work overtimeJob Description
Main Duties and Responsibilities
Log calls / jobs on the Control Hub database utilising service software (IFS). Calls / jobs may be received by telephone, email or in person
Allocating works orders to directly employed maintenance team and / or supply chain.
Tracking job progress against pre-determined KPI's including maximum allowable response and rectification times and implementing escalation procedures
Report back to clients and contract staff on job progress and completion - produce reports.
Uploading and amending asset information as held in the Control Hub database
Operating paper based systems as necessary to compliment the operating software including back-up systems.
General administration duties as and when requiredEssential Criteria
Demonstrate a minimum of 1 years previous relevant experience in a similar service role
Previous experience in a busy office environment
Competent IT skills to include Microsoft Outlook and Excel
PPM Experience in a similar role Desirable Criteria
Experience in service systems software
Full UK driver's license & access to own vehicle
Experience in scheduling/coordinating engineer's workloads
Previous experience in facilities management industryPlease send an updated CV to (url removed)
Resourcing Group is acting as an Employment Agency in relation to this vacancy