Customer Service Scheduler

Customer Service Scheduler

Nottingham

A fantastic opportunity to join an independent company, that are becoming industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems. They now manage several fire and emergency systems for some of the UK largest hotel and pub chains. My client is looking for an experienced Customer Service Scheduler to join the team.

Package

£25-26,000

Full time | Office based

Main Responsibilities

Effective planning of the engineer schedules - taking into account travelling time, expected length of visit, planning for emergency call outs, holiday cover, covering rest time following on call cover and sickness cover. 
Work closely with engineers, managing and scheduling engineers ‘real time’. Report anything overdue, both maintenance and call outs daily
Monitor that engineers use of PDA, e.g. booking on & off daily, logging arrival at site, logging the job as complete.
Drive engineer productivity.
Ensure engineer has next job available prior to leaving site.
To process telephone calls/emails relating to service / breakdowns and within the agreed KPI’s
Provide accurate and timely updates to the administration database (C4W) 
Chase reports, updates, etc. from subcontract labour
Ordering any relevant parts and ensuring on site prior to engineer attendance
Ensuring permits are in place and valid to enable completion of the work.
Liaise with site to book engineer visits ensuring any access issues are escalated. 
Arranging permits ensuring these are booked in line with customers expectations and KPIs. 
Issue RAMS, permits and documentation for site access. Ensuring permits are in place and valid to enable completion of the works.
Closing engineers calls and job costs when works are complete. Processing job costs from WIP to complete to commissioned in line with process. 
Knowledge and Experiences

IT skills, including Microsoft packages and email.
Knowledge of administrative procedures. 
Knowledge of customer service principles and practices.
Experience in a similar role would be desirable
If you are local to the area and seeking a new Customer Service Scheduler position, then please apply now. If your application is successful a 4way member will be in touch