Được đăng trong: Tiếp thị/Bán hàng qua điện thoại trong Luân đôn | Posted: |
A Housing Association is currently looking for a Property Sales Executive on a temporary basis for about 4 months.
Key responsibilities
Set up, lead and coordinate viewings for allocated developments. Wherever possible, ensure developments are open 5 days a week until the final home is sold
Put in place launch day logistics working with the Marketing Campaigns Manager for your schemes
Ahead of launch, work with relevant internal and external colleagues to ensure all information for launch is in place, including but not limited to, lease, sale contracts, important information packs, service charge schedules, heat agreements, show home access and price lists
Work with the Marketing Campaigns Manager to produce marketing collateral which is fit for purpose and customer friendly. Agree show home dressing and sales brochure information
Minimise void time for all homes, working towards the off plan and sales targets set by the Sales Manager
Conduct outbound calls to leads and interested potential purchasers to maximise the conversion rate to sale
Collaborate with the Marketing Campaigns Manager to ensure that the target number of leads are generated, and they are of good quality making suggestions for improvements where relevant
Collaborate with the Digital Marketing team to ensure that your website listings are effective and demonstrate the appropriate USP’s of your product and they are up to date at all times
Complete monthly competitor analysis of other new build developments selling in the location of your schemes and report findings to influence ongoing marketing.
Match and run the allocation process for Shared Ownership sales. Make offers, interview applicants, assess their needs and take appropriate action to guide them through the sales process within target timescales
Ensure that all governing body regulations and compliance requirements are met, including but not limited to GLA policy, Homes England policy and s106 requirements
Work closely with the Local Authority and proactively push to cascade eligibility at the appropriate time to ensure homes can be sold effectively
Ensure that the sales CRM is kept up to date and that information is accurate at all times
Work within General Data Protection Regulations at all times
Report any defects or repairs to the relevant department as necessary and ensure resolution
Be the centre of knowledge for the schemes allocated to you
Ensure show homes and any external areas are clean, tidy and presentable at all times
Adhere with company policy for void management where applicable
Ensure invoices are passed over to the Sales Support team in a timely manner for processing
Represent the company where requested at public events such as Home Shows or exhibitions
Ensure that every customer has an outstanding experience of purchasing a home
Ensure that all enquiries are responded to within target timescales and resolved on first contact wherever possible
Respond to any customer complaints as necessary and aim to resolve the issue on first contact
Work with the Customer Relations Team to feedback information that might be helpful for customer enquiries. Equally, actively seek feedback from the Customer Relations Team
Regularly monitor customer satisfaction results, taking steps to improve performance wherever possible
Make recommendations to managers and senior managers on ways in which the company can improve customer satisfaction at a strategic level
Ensure every customer has a personal home tour ahead of completion and demonstrate how things work. Report any defects to the relevant team as necessary and ensure resolution
Meet and greet the customer in their new home on the day of completion to complete the key handover.
This job is Tuesday to Saturday every week. PAYE £24.66 Umbrella £32.41
Essential requirements
Experience of working in a similar role for a property/housing business
Experience of working within a target driven, sales environment in property
Experience of working in a customer facing environment
Strong track record in hitting targets