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This position manages relationships with our largest customers (as the customer point of contact); it wins, retains and develops Strategic Customers; and it plans and manages key accounts relationships. This position reports directly to the Chairman.
Duties Include:
Manages relationship of key customers and prospects in target sectors (serves as primary contact for the key customers).
Seeks and prospects for new large corporates to win new customers
Ensures that activities are aligned with global/regional sector strategy
Delivers the regional and/or country customer budget by maintaining a healthy pipeline, good contractual performance and proactive thinking
Works on regional customer initiatives and implements global customer business plan
Collects relevant customer and market intelligence information to submit winning bids
Prepares documents for customer implementation in order to ensure proper operational SLA's & SOP's and implementation to meet customer expectations
Develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction
Liaise with customer services team or overseas offices to ensure service reliability via excellent support and solidify customer relationship to achieve business growth
Key Skills:
A degree in related discipline
At least 8 years of logistics industry experience preferred
Strong account management and relationship building skills
Experience of managing major multinational accounts at corporate level
Previous experience working in a senior business development role for a similar company
Proven track record of generating new business and achieving revenue growth
Natural leader and motivator of sales and business development teams
Ambitious and target focussed with a drive to succeed
Good communication and presentation skills, ideally selling experience in competitive markets
High degree of self-confidence, initiative and commitment
Computer literate, excellent organizational, communication including verbal and writing skills.
In addition to a competitive salary USD (phone number removed), the following non cash benefit would be provided by the company:
i) Accommodation in a secure environment.
ii) Company car fully fueled, maintained and serviced by the company.
iii) Reimbursement of the cost of electricity and water consumption.
iv) Medical cover for self and family.
v) Home leave – return economy class air tickets for self and family.
vi) Insurance – inclusion in the company’s injury benefit cover.
vii) Other benefits include home internet, post-paid telephone line and club membership