发表在: 行政与服务支持 在 伦敦 | 发表: |
Account Manager/Client Liaison Officer
Southwark
Hybrid working 1-2 days in the office
£28-32k
Are you a passionate and skilled Account Manager looking for your next opportunity? Our client, a well-established regulatory organisation, is seeking a professional, dedicated, and professional Account Manager to join their team in Southwark, London.
Responsibilities:
Build and maintain strong relationships with clients and approved partners
Act as a point of contact for inquiries
Regularly communicate with clients to address issues and concerns promptly
Carry out checks on data
Collaborate with other departments to tackle problems and find resolutions
Onboard new approved providers and assist with the application process
Prepare regular reports
Request and review documentation
Maintain a professional service for all stakeholders and represent at external meetings
Deliver clear and professional communication via phone, email, and chat functionality
Ensure system records are maintained
Adhere to GDPR policies at all times.
Identify areas for process improvement within administration and Customer Service.
Implement process improvements and assist with
Requirements:
Previous experience in a client-facing role
Previous experience of database administration
Experience in telephone/call handling
Experience in analysing data sets and reporting findings
Experience with CRM software for client interactions and data management
Proficient in Microsoft Office, specifically Excel for data analysis and reporting
In return, our client offers a competitive salary ranging from £28,000 to £32,000 per year, along with a range of benefits including 25 days holiday, up to 8% pension, interest-free season ticket loan, employee assistance programme, and life insurance cover.
If you are enthusiastic, client-focused, and have excellent communication and problem-solving skills, we would love to hear from you. Don't miss out on this exciting opportunity to join a thriving organisation. Apply now!
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