Customer Service Advisor

Are you an ambitious individual looking to further your administrative and coordination career in a truly fast-paced and customer focused environment?

Do you enjoy being part of a dynamic team, where every individual is valued?

We have an excellent new opportunity for a hardworking Customer Service Advisor to join an incredibly forward-think energy company in Birmingham, offering hybrid working and numerous benefits.

In this varied Customer Service Advisor role, you will be working as part of a dedicated Customer Operations team to provide swift administrative and account management support to the company’s B2B customers. Processing customer requirements and requests, you will liaise with internal Sales and Commercial teams to ensure you are providing a cohesive service to each and every customer, providing regular updates to the corresponding customer’s Account Manager. Taking ownership for each call you take, you will handle all questions and queries in a professional manner, logging any issues and making sure these are swiftly rectified, always looking for new ways to improve the current service levels.

This Customer Service Advisor role will see you playing a key part in the customer journey, so strong communication skills will be incredibly important as you build rapport with customers. Proactive in your attitude to helping customers, you will look for additional products and services that could be offered to further improve their experience, setting up these accounts and liaising with the necessary internal teams. Logging and tracking high volumes of customer data on the internal system with excellent attention to detail, you will pull together reports for internal stakeholders as needed as well as supporting with any addition administrative tasks.

Working in a modern and fast-paced environment, to succeed in this Customer Service Advisor role you will need to be a self-motivated team player, with the capability of working independently and offering support to the wider team when required. Ideally with a couple of years’ worth of Account Management or B2B Customer Service experience, you will have an excellent telephone manner and a good working knowledge of Microsoft Office packages, including Excel. Most importantly, you will have a proactive approach, a genuine desire to improve the customer experience and be looking to develop a long-term career with a highly ambitious company.

In return you will receive an excellent salary and benefits package that includes flexible hybrid working for up to 4 days a week, all whilst developing a long-term career with a truly employee focused company.

SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience