Account Manager

twentyAI are a technology and data business who provide talent services. We are driven by data and powered through proprietary technology capability. This allows for AI enablement and an innovative and unique evolution of a total talent solution, to stand alone from traditional recruitment and consulting services.

The role:

An Account Manager is needed to join our Client Performance function. You will be responsible for supporting the growth and development of Client Performance function to provide a high-level of service and delivery as well as managing, nurturing and developing relationships with key clients across twentyAI’s major accounts. This is a pivotal role working closely with the sales team to ultimately increase and maximize the commercial value of our major clients.

Responsibilities:

* Maintaining and developing strong working relationships with key clients with frequent, high touch contact

* Organising regular catch ups/reviews/meetings to enhance client relationships

* Consolidating needs from the sales team and obtaining updates on all live processes

* Getting visibility of upcoming projects/requirements and distributing to relevant consultants

* Progression/expansion of relationships wherever possible into new areas

* Working with Director of Client Performance to establish method for tracking client feedback and identifying any potential service issues or escalations. Acting as administrative lead for any processes that are agreed

* Assuming control and becoming day to day contact for historic contractors. Ensuring our duty of care is upheld to see them through remainder of assignments and through any extension processes, defending / minimise the risk of lost revenue

Experience required:

* Experience in a recruitment, account management or sales role

* Personable and enthusiastic about building and developing strong working relationships

* Awareness of the importance of the customer experience

* Conceptual awareness of end-to-end recruitment lifecycle

* Passionate about providing high level service and care about customer satisfaction

* Strong communication skills to feel comfortable working directly with internal teams and external clients

* An interest in using our proprietary data analytics tool to understand and explain the ‘why’ behind the numbers

* Ability to execute on assignments and the aptitude to make decisions independently with limited information