Customer Service Representative I

Job Description
BENEFITS
Veolia's comprehensive benefits package includes paid time off policies, as well as
health, dental and vision insurance. In addition, employees are also entitled to
participate in an employer sponsored 401(k) plan, to save for retirement. Pay and
benefits for employees represented by a union are outlined in their collective
bargaining agreement.
Position Purpose:
The Customer Service Representative I is responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and Idaho Public Utilities Commission requirements. The customer service center performs a variety of customer facing duties, is responsible to take a high volume of customer calls, respond to emails and website portal requests, process customer requests to turn on and off water and make payment plans.
Primary Duties/Responsibilities:
Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner.
Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions.
Responsible to achieve customer service metrics and satisfaction levels.
Ensure all service orders are complete and entered into CC&B.
Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, e-billing, conservation, etc.).
Assist with routing new development for meter reading and entry into CC&B.
As requested, participate in other initiatives such as, but not limited to, CC&B Upgrades, Web Upgrades, or other special projects at the direction of the Customer Service Supervisor, Manager or Director