Project Management Assistant (PMA - Entry-level) - Eurofins…

Job Description
The Project Management Assistant I (PMA I) supports the Project Management staff in servicing clients to meet the Client Service Organization mission. The PMA will work onsite at the University Park lab. 
Project Management Assistant I responsibilities include, but are not limited to, the following:
Project set-up:
o   Creates bottle orders
o   Schedules courier or field sampler, if needed
o   Confirms non-Eurofins subcontract labs are on the approved list and set up as vendors for existing work
o   Generates JDE requisition when sending subcontract samples
Sample Receipt:
o   Reviews log-in
o   Generates subcontract paperwork
o   Sends client sample receipt confirmation
o   Reviews draft invoice
o   Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing
Reporting:
o   Creates and issues final report by client due date
o   Issues final data package
o   State reporting forms and submission
o   DMR Forms
o   EDD checkers
o   Data upload
o   Compiles case narrative
Invoicing:
o   Reviews final invoice before issuing to client
o   Generates credit/debit memos as needed
o   Submits credit/debit memos for approval
o   Submits approved credit/debit memos to client, if needed
o   Submits revised invoices
The ideal candidate would possess:
·       Program specifications and laboratory procedures
·       Knowledge of environmental regulations and work acceptance policy
·       Process improvement methods
·       Laboratory methods and techniques
·       Process improvement methods
·       Computers, word processing, database software
·       Possesses general mathematics skills
·       Eurofins Quality Assurance Program Plan (QAPP)
·       Basic Knowledge of Laboratory LIMs
·       Customer service/client relations
·       Possesses negotiation and conflict resolution skills
·       File maintenance/organization
·       Computer skills, using routine software applications, such as Outlook, Office, Excel, Word, Access, and PowerPoint.
·       Proven client service skills
·       Employ customer service skills to resolve client problems
·       Communicate effectively at all levels of the organization
·       Confront and successfully resolve day-to-day problems
·       Maintain professional demeanor when working with clients
·       Attention to Clients: Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.
·       Technical Familiarity: Seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.
·       Strong computer, scientific, and organizational skills
·       Excellent communication (oral and written) and attention to detail
·       Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
·       Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies