Staff Systems Engineer - MS Teams

Job Description
The Workplace Technologies team is looking for an experienced systems engineer in SaaS and cloud platform management. We strive to enhance employee communication and collaboration by modernizing our video conferencing hardware systems and end-user application experience with a cloud-first mentality. While our responsibility is to ensure that everyone within Visa (and its partners) can securely and effectively collaborate in real-time from anywhere in the world, we pride ourselves in thinking outside of the box and pushing technical boundaries to build the future of hybrid work!
This role’s primary function will be to manage, deploy, and support Microsoft Teams, MS Teams Rooms (MTR), Microsoft Voice for Visa at the enterprise level. The ideal candidate will be able lead and drive solution architecture/design with system migrations, third-party integrations, platform automations, end-point monitoring, improving our security posture, and ensuring our software systems consistently interop with our hardware stacks. We seek a candidate that can be a thought leader in IT modernization, standardization, and possesses a deep technical understanding about video conferencing.
This role will also be key in representing unified communications (UC), audio-visual (AV), and telephony with cross-org partners in IT, Corporate Services, Information Security, and our external suppliers, plus internal stakeholders. We seek someone that is not solely a team player, but demonstrates quality leadership, showcases critical thinking and curiosity while problem solving, contributes to a collective solution-oriented attitude, and maintains foresight of effective communication.
Essential Functions:
Architect, plan, and aid in legacy video conferencing infra migration efforts to the cloud.
Drive telephony infrastructure changes to improve data management and voice operations.
Co-own, manage, administer, and set policies in MS Teams, MTR, and MS Voice.
Architect, design, and implement new solutions, or solution enhancements, within the collaborations space and Microsoft environment as pertains to voice and video.
Initiate and participate in R&D efforts, primarily testing and validation, with emerging UC, AV, and AI technologies (both software and hardware).
Partner with our Information Security Office to ensure our solutions meet Visa Security Requirements; coordinate amongst pen-testers, your team, and suppliers as needed.
Lead technical investigations, impact analysis, and remediation of security alerts for existing solutions; help monitor/maintain system security for voice and video systems.
Provide Tier 3 engineering support for escalated issues detecting deep-seeded or systemic issues within our voice and video environment and monitoring for high-level event broadcasts using MS Teams Live and or Town Hall.
Participate in and lead team trainings, process improvements, operational excellence, and project/artifact documentation (whitepapers, post-mortems, RCA’s, SOP’s, etc.).
Provided ground support, when needed, to fellow IT Support and Build Eng teams at your assigned office related to Workplace Technologies and our AV hardware stack.
Help foster a culture of diverse thought and inclusion with consideration to diverse backgrounds and teammates in other time zones.